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Returns and Refund Policy


1. Faulty Products

  1. Where a liquor Product is claimed to be Faulty, you must contact us at within 14 days of delivery occurring (or such other period of time required by law) so that we can guide you through our returns process. You must comply with our reasonable directions and requests to resolve claims that a liquor Product is Faulty. In order to assist, you may be required to send us images of the relevant liquor Product you claim to be Faulty or such other substantiating information as we may reasonable require. 
  2. You must (at your cost unless we agree otherwise), return any liquor Product accepted as Faulty by us in its original packing to our nominated return address.
  3. After taking steps to assess your claim and being satisfied with such assessment, we may, at our election:
    1. refund you with the applicable amount charged or otherwise provide a credit on your relevant account with us; or
    2. subject to Product availability, re-attempt delivery of the relevant liquor Product or a substitute Product as agreed with you and we will not charge you any additional Delivery Fee. Where you elect to have a substitute Product delivered, you must pay the difference in Product Price or we will refund you the difference (as applicable) where the substitute Product Price is different to the Product Price for the Faulty liquor Product.
  4. Where we determine the liquor Product is not Faulty, we may charge you an additional Delivery Fee to return the liquor Product to you.


2. Returning and Exchanging

  1. If you wish to exchange or return your Order other than in accordance with clause 1, please contact and we will use best efforts to accommodate any request to amend or vary your Order but we are under no obligation to do so.